HEADLINES AND HIGHLIGHTS

• Four Meridian digital surround processors with serious failures and malfunctions.
• Two Meridian 861 processors with serious malfunctions recognized by Meridian still remain at home of this Spanish costumer called Jose Alvarez.
• More than 10 years from first purchase -Meridian 565 7.1 + Meridian 562V- and the problem has not yet solution.
• From the beginning Meridian 565 7.1 made an ugly noise under digital domain and didn't work properly with some DVD players (Sony, Pioneer) but neither Meridian dealer Clave Audio nor Spanish Meridian distributor Chemison accept their responsibilities.
• Wishing to buy a Meridian 586 DVD player, when customer asked Meridian, this company said that 586 DVD was only available for USA (Zone 1), not for Europe (Z 2).
• Two years after purchase, Meridian offered an update called 6.0 for 565 7.1 problems. Customer sent a fax to Chemison, Clave Audio and Meridian saying all this companies that he was agree with this update but neither Meridian dealer Clave Audio nor Spanish Meridian distributor Chemison wanted to apply it.
• Two lawsuits and one appeal against Spanish Meridian distributor Chemison.
• Because fatal failures in Meridian 565 7.1 and due to Meridian claimed that Meridian 561 processor features and perfomances were similar to Meridian 565 7.1, this customer bought a Meridian 561 processor to show the judge what features and perfomances Meridian 565 7.1 lacked but Meridian 561 would show to have. But Meridian 561 didn't play subwoofer channel under MPEG format.
• Meridian 565 7.1 and 561 processors were tested by Acoustic Institute of Madrid. Lab report of this Official Institution confirmed all failures listed here.
• Due to neither Chemison nor Clave Audio did nothing to solve customer problem, 3 years after first purchase, when this customer made first lawsuit against Chemison, Meridian managers told to this customer they want to find a solution to this problem.
• Meridian changed 565 7.1 (+ 562V) and 561 processors by a Meridian 861 (s/n 100803) paying customer the difference between them.
• Meridian Marketing Manager Mr. Andrew Samalionis set and installed a customized 861 processor at customer home past 10/07/2000. But this 861 processor made an ugly noise when DVD tray went open.
• Meridian recognized the fault was in the processor -probably with substandard quality parts- and sent to customer a second customized Meridian 861 unit (s/n 100843) past November 2000. But this new 861 unit turned off/on by itself and blocked its buttons so the processor didn't work in any way.
• Meridian again recognized the fault was in the machine and again offered to customer a new third Meridian 861 to solve this problem. You can look to Meridian confessions section in this web.
• When customer was thinking about this Meridian proposal, Chemison & Clave Audio made three attempts to put this customer in jail through a criminal suit because "my complaints lowered their prestige". Amazing! 4 Meridian processors with fatal failures didn't lower their prestige.
• At Christmas 2000, this customer told to Meridian managers the barbarism commited by Chemison and Clave Audio saying them that this criminal suit wasn't any solution to problem. Meridian managers didn't listen to me and they didn't do anything else to solve this problem..
• Due to this criminal suit, new lab reports of two Meridian 861 were necessary in order to defend customer showing to Judge all fatal failures of these machines which were confirmed by Acoustic Institute. You can look Meridians 861 lab reports in Evidences page of this web.
• But the Judge told three times to Chemison and Clave Audio that he didn't find any reason to put customer in jail. And Chemison & Clave Audio criminal suit and appeals was stopped for ever.
• About my sue against shameless Chemison, other Judge said that Chemison didn't sell anything to this customer so Chemison wasn't responsible of this infamy. Naturally, customer lawyers have appealed this case and this blunder.
• Past 12/31/2004, seven years after customer's first purchase and due to this web site appeared on the Internet, Clave Audio managers recognized: "it's true customer had problems with Meridian gears, it's true that customer showed to Chemison that his Meridian 565 7.1 didn't work properly at Clave Audio shop. It's true that Clave Audio managers were witness of this event and it's true that customer was agree with a Meridian update called 6.0 offered by Chemison and Meridian". But neither Chemison nor Clave Audio applied this update to Meridian 565 7.1: Clave Audio was waiting that Chemison did this update (Eprom changing included) and Chemison was just waiting that Clave Audio did it too. Both are waiting customer get tired to fight this case.
• Meridian still continues to do business with shameless and brave-face Chemison & Clave Audio companies. They didn't solve customer problem but they attempt to put customer in jail to escape complaints customer and their responsibility in this case.
• Actually, customer has 2 Meridian 861 digital surround processors with fatal failures. But neither Chemison nor Clave Audio do anything to solve this problem and compensate damages to customer.
• Why don't Chemison and Clave Audio do nothing to solve customer problem? Because they say and think that Meridian must solve the problem. And because they're afraid of damages caused to customer with its wrong criminal sue..
• Why doesn't Meridian do nothing to solve customer problem? Because its shameless distributor and dealer, Chemison and Clave Audio, respectively, wanted to put customer in jail, wanted to hit me and sent to hospital past 01/05/04 and want to eliminate me. Meridian doesn't want to be responsible of all these barbarisms. In sum, customer is being damaged over seven years along and there isn't any company with an appropriate response to this villainy. All these companies cover their disgraces with silence as single response.
• Customer has sent letters, e-mails, etc to these three companies but nobody answer them. Customer let these companies know years and months in advance that he was doing this web. Companies response have been the silence so they don't matter this web continue on air for ever and they deserve this web a lot.
• There isn't any sue against this web site because Chemison, Clave Audio and Meridian know the story of this web is true and they only can have more problems if do a new sue against customer. Actually, every company knows a new sue against customer can cause damage to others and all possible sues against me are over while they don't solve this file.
• I advise to all home cinema, audiophiles and hi-fi customers, to all consumers visitors of this web: please, remember this file at time to buy A/V components, remember this brand Meridian and these companies Chemison and Clave Audio. I beg to all visitors send this file and web page to their family, friends and other contacts in order to avoid that none customer around the world can be seriously damaged by these miserable companies. Thank you very much in advance to everyone.

(Registered letter sent to Mr. Douglas T. Watson, Meridian General Manager, and to Mr. Andrew Samalionis, Meridian Marketing Manager. Their response was: silence)

Dear Sir,

I write in regard to the conflict with Chemison, your distributor in Spain, on the matter of the Meridian processors, which you do not believe to be your responsibility. I would like to inform you of the following:

Brilliant! From November 1997 to date:

Chemison believes that it does not have to solve this problem. Meridian believes that it is an issue to be handled by the distributor, who has been trying to put me in jail. Who, then, should take care of this matter? The late Mother Theresa, perhaps?

You must think that Spain is some kind of banana republic, as you have tried to mock me with impunity for so many years. But I am certain that our Spanish judges will take note of Chemison's and Meridian's absolute disdain for the law, for justice and for accountability to people, consumers and citizens.

I was negotiating this conflict with Meridian when Chemison launched its criminal suit against me to abort the negotiations. The Judge, my lawyers and I would all like to know whether Meridian's position continues to be that of protective silence and consent for Chemison's actions, or whether it has changed. Is there really any difference between Chemison and Meridian? If so, please let us know your position. And if not, I remind you that the strategy of silence as a response has not enabled Chemison to free itself of two lawsuits.

If Meridian still wishes to remain uninvolved, in order to defend Chemison or for any other reason, then I will take that to mean that you understand and accept and do not care about the inevitable bad publicity and damage to the Meridian brand that will be caused by future action of all kinds, required by the magnitude, singularity and severity of the case. I say of all kinds because clearly, up to now, legal action alone has not been enough to solve the problem.

Perhaps Meridian should reflect on the fact that the failure to solve the problem by judicial means or through negotiation will do you more harm than good. You should realise that you cannot avoid having to choose between Chemison and Meridian. Chemison has already chosen Lexicon. Now it is up to you to choose.

Regards,

Jose Alvarez Gómez

De Cine ... en Casa 

CC: The Judge in my lawsuit against Chemison(Trial 1 October 2003).

Yo, Doña Irune Casaled Lacosta, Intérprete Jurado de inglés, certifico que la que antecede es traducción fiel y completa al inglés de un documento redactado en castellano.

I, Mrs. Irune Casaled Lacosta, OFFICIAL Translator of English, certify THAT the foregoing text is a true and complete translation into english of a document Written in spanish.

iN MADRID, on this twentY-seventh of june of 2003.